ArcBlue undertook a full comprehensive approach:
- Complete review and development of documentation for all aspects of the procurement process using ArcBlue Procurement Capability Assessment methodology;
- Involved in the introduction of a new contract suite for standardised contracts;
- Involved in the introduction and implementation of a new e-quoting software;
- Development and delivery of training for over 200 staff in the new procurement practices;
- Contributed to the establishment of a new procurement governance model; and
- Established Key Performance Indicators (KPI’s) for the procurement transformation program.
ArcBlue developed a wide suite of tools and documentation including:
- User manuals;
- Operational manuals;
- Comprehensive flow charts;
- Intranet site; and
Detailed documentation and templates for each procurement type.