Goulburn-Murray Water – ArcBlue Asia Pacific

Regional Water Utility CLIENT STORY

Challenge

This Australian water utility organisation required a complete review of its existing procurement procedures and policies. The challenges they faced included:

Inconsistent documentation;
Unclear procurement framework; and
Unstructured process.

ArcBlue consultants collaborated with key stakeholders and discussed the best way to re-invent their procedures.

Approach

ArcBlue took the approach to simplify and streamline procurement. To do this, we:

Held meetings with senior managers to determine the organisational direction and how procurement needed to look to support this;
Conducted workshops with key stakeholders to find what worked and what didn’t;
Reviewed existing documentation;
Drafted a new set of documents;
Drafted process maps;
Developed training material; and
Trained the key stakeholder groups.

Results

ArcBlue successfully delivered the program on time:

The refined procurement framework was clear, consistent, and understood by all stakeholders in the organisation;
We received very positive feedback from stakeholder groups; and

Compliance with the new procurement framework saw a significant increase.