Financial Services Organisation – ArcBlue Asia Pacific

Financial Services Organisation CLIENT STORY

Challenge

Banks across 15 central European countries
Procurement community of over 170 people
Requirement to develop skills consistently across the network in a structured manner targeting.

Approach

ArcBlue assessed the community of 170 using an on-line procurement questionnaire consisting of 100+ questions to assess skill levels
Designed competence framework and aligned role descriptions
Results benchmarked against database of over 20,000
3 year learning curriculum established
Initial training focused on priority skills
Content aligned to bank’s processes and ways of working
Learning extended to category specific workshops

Results

Clear definition of skills requirement by role description
Investment targeted where it is most needed
Clearly defined roles and responsibilities
Better identification and management of in-contract risks
Consistency in approach and application of tools
25% uplift in knowledge levels amongst procurement team (identified through re-assessment)

Category plans established for 5 key categories with clear financial targets.